
Airline Ticketing & Reservation Systems Introduction to airline industry and IATA The airline industry is a major component of the global travel and tourism sector. It involves the transportation of passengers and cargo by air using aircraft such as airplanes and helicopters. Airlines may operate domestically, internationally, or both. Key Features: Global Network : Airlines connect cities and countries around the world. Complex Operations : Includes flight scheduling, ground handling, maintenance, and customer service. Revenue Management : Ticket pricing changes based on demand, season, and booking time. Alliances : Airlines often form alliances (e.g., Star Alliance, SkyTeam, oneworld) to expand their global reach. Types of Airlines: Full-Service Carriers (FSCs) – e.g., Emirates, Lufthansa, British Airways Low-Cost Carriers (LCCs) – e.g., Ryanair, AirAsia, Southwest Airlines Charter Airlines – Operate non-scheduled flights, usually for tour packages. Regional Airlines – Serve smaller markets and shorter routes. Airline Ticketing & Reservation Systems A ticketing and reservation system is a computerized system used by airlines and travel agencies to handle flight bookings, issue tickets, and manage passenger data. Functions Include: Flight Reservations – Booking seats on available flights PNR Generation – Passenger Name Record, a unique code with passenger and trip details Fare Calculation –
Updated July 15, 2026
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