Refund Policy

This Refund Policy explains the circumstances under which a course payment made on the ISECI (International Skill Excellence Council of India™) platform is eligible for a refund. We encourage you to review a course's description, curriculum, and requirements carefully before enrolling.

1. Refund Eligibility

A refund request is eligible for review when all of the following conditions are met:

• The request is made within 7 days of the original payment date;
• You have not accessed or read any of the course content sections after enrolling; and
• You have not started or attempted the course examination in any way.

Requests that meet all of the above conditions will generally be approved and processed as store credit or a refund to the original payment method, at our discretion.

2. Non-Refundable Circumstances

Payments are not eligible for a refund once any of the following has occurred, regardless of how much time has passed since payment:

• Course content has been opened or read in your dashboard;
• An examination attempt has been started for that course, whether or not it was completed or submitted;
• A certificate has already been issued for that course; or
• The enrolment was made using a free or discounted access code that carried no monetary charge.

3. How to Request a Refund

To request a refund, please contact our support team with your registered email address, the course name, and your payment/order reference (visible in your dashboard under "Payments"). You can reach us through the Contact page or directly via the details in Section 6 below.

4. Processing Time

Approved refunds are initiated within 7–10 business days of approval. The funds may take a few additional business days to reflect in your account, depending on your bank or payment provider's own processing timelines — this portion is outside our control once the refund has been initiated through Razorpay.

5. Payment Gateway & Processing Charges

Any non-refundable payment gateway or transaction processing charges levied by Razorpay or your bank on the original payment may be deducted from the refunded amount, where applicable.

6. Contact Us

For any questions about this Refund Policy or to submit a refund request, please reach out to us:

• Email: info@iseci.in
• Phone: +91 9958987359

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Refund requests are assessed against the policy in effect on the date your payment was made.