
Counselling Techniques and Approaches Active Listening and Empathy Active Listening Definition: Active listening is a communication technique used in counseling to fully concentrate, understand, respond, and remember what a client is saying. It involves giving undivided attention to the speaker in a way that they feel heard and understood. Key Features: Undivided Attention : Maintaining eye contact, nodding, and using open body language. Reflecting and Paraphrasing : Repeating or rephrasing what the client says to confirm understanding. Minimal Encouragers : Small verbal cues like “I see,” “Go on,” or “Mm-hmm” that encourage the speaker. Clarifying : Asking questions to ensure accurate understanding. Summarizing : Offering a brief summary of what’s been said to consolidate the conversation. Avoiding Judgment : Listening without interrupting or forming conclusions too quickly. Benefits in Counseling: Builds trust and rapport. Helps the client feel valued and respected. Clarifies feelings and experiences. Encourages deeper self-exploration. Empathy Definition: Empathy in counseling is the ability to understand and share in the feelings of another person from their perspective. It's about "feeling with" someone rather than "feeling for" them. Types of Empathy: Cognitive Empathy : Understanding how someone feels and what they might be thinking. Emotional Empathy : Sharing the
Updated July 15, 2026
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